Q: Where do you get your products?

A: We get our products from top U.S. retailers and manufacturers, who are looking to move their overstock and returns.

Q: How are your prices so low?

A: Top retailers need to move overstock and returned inventory. Once these products enter our facility they go through a 19 step inspection process, only items in brand new, like new and very good condition make the cut. 

Q: What product categories does Renewgoo offer on their renewed products? 

A: Renewgoo offers a wide selection of renewed products including Electronics, Home & Garden, Health & Beauty, Fashion, and Toys & Baby.

Q: What is a Renewed Product? 

A: A Renewgoo Renewed product is tested and certified by Renewgoo to work like new. The renewing process includes functionality testing, cleaning, inspection, and repackaging. The product has no visible cosmetic imperfections when held 12 inches away. The product ships with all relevant accessories, a minimum 90-Day warranty, and may arrive in the original retail box or a generic box. The packaging of the goods will always be specified in the description.

Q: What is a New Open Box(NOB) Product? 

A: These items are typically considered excess inventory from store shelves. They usually have assorted stickers on the packaging and have been exposed to customer contact. In addition, since most of these items have been returned from retail stores back to the warehouse, the packaging sometimes shows signs of extra handling. Renewgoo will go through these products to verify that they are still in new condition and clean the packaging.

Q: What is a Pre-Owned Product?

A: A Renewgoo certified pre-owned product is tested and certified by Renewgoo to work like new. The renewing process includes functionality testing, cleaning, inspection, and repackaging. The product ships with all relevant accessories (unless otherwise specified), and may arrive in the original retail box or a generic box. The packaging of the goods will always be specified in the description. The unit will show some visible cosmetic imperfections.

Q: What is a Scratch And Dent Product?

A: A Renewgoo scratch & dent product is tested and certified by Renewgoo to work like new. The renewing process includes functionality testing, cleaning, inspection, and repackaging. The product ships with all relevant accessories (unless otherwise specified) and may arrive in the original retail box or a generic box. The packaging of the goods will always be specified in the description. The unit will show heavy cosmetic wear. Cosmetic wear could consist of chips, scratches, dings, or dents.

Q: What is a New Product?

A: Merchandise is typically found in the original manufacturer’s packaging and is fully functional and complete. These items have not been exposed for sale in any retail environment and products can be considered 100% new and retail-ready. Merchandise includes all features as advertised by the manufacturer, including all parts, components, accessories, and documentation. The items will show no visual signs of wear, usage or excessive handling. Usually, these are overstock items that were entirely ready for retail sale but never made it to the shelves. Sometimes exterior packaging is in less than perfect condition.

Q: What are your business hours? 

A: Our business hours are: Monday-Friday: 9:00 am to 5:00 pm EST. If you are unable to reach us during normal business hours we will response to your email on the following business day. 

Q: How can I contact Renewgoo?

Message Us Via Live Chat Or Email

Email: Info@renewgoo.com
Live chat: Monday-Friday 9am-5pm Eastern  

Q: What is the “Compare At” price of a product?

A: The “Compare At” price is the full retail price for an item in brand-new condition suggested by the manufacturer or a comparative estimate of the standard price across a range of other retailers.

 Q: Can I see a photo of the actual item I'm purchasing?

A: We add a variety of new items daily, so we are unable to take individual pictures for our listings. Please refer to the photos on the product pages.

Q: Is your checkout secure?

A: Yes. We use industry-standard SSL (secure socket layer) technology to encrypt and keep your personal and financial data safe when it is transmitted during the checkout process.

Q: What is your return policy?

A: All Renewgoo Renewed products come with a 90-Day warranty, all other products have a 45-day hassle-free return policy. All returns are processed within 1-2 business days. (In rare cases, it may take an additional 3-5 days for the refunded amount to appear on your account).

Q: How do I return a purchase to Renewgoo?

A: Please email us to return a purchase to Renewgoo. We'll email you a free, pre-paid return label. Just follow the instructions in the email, and we'll issue a full refund once your item is received. International orders are not eligible for free return shipping.

Q: How long do I have to return an item?

A: We accept returns within 45-days.

Q: How long does it take to receive my refund?

A: All returns are processed within 1-2 business days. (In rare cases, it may take an additional 3-5 days for the refunded amount to appear on your account). 

Q: What does your 90-Day warranty cover?

A: Renewgoo Renewed products receive a free 90-Day warranty plan. The warranty covers any product functionality failure. Damaged incurred due to misuse is not covered such as water or physical damage.